Terms and conditions

• Meeting Point: The meeting point for the tour is outside the Gibraltar Airport Terminal, unless otherwise advised at the time of booking.
• Language: All tours are conducted in English. MP3/audio commentary may be used on some departures.
• Duration: The tour lasts approximately 2 hours. Timings are approximate and may vary depending on traffic, operational conditions, passenger numbers and access to the Nature Reserve.
• Shared Tour / Passenger Pick-Ups: This is a shared tour and the vehicle may pick up or drop off other guests at additional designated locations. These passengers may have booked the tour through different booking channels, tour operators, travel agents, cruise lines or directly with Calypso Tours. Additional pick-ups may therefore form part of the tour and may affect the exact timing of the itinerary.
• Nature Reserve: The tour includes entry to Gibraltar’s Upper Rock Nature Reserve and selected attractions within the Reserve. Nature Reserve tickets will be collected prior to commencing the tour.
• Macaques: Touching, feeding or deliberately approaching the Barbary macaques is strictly prohibited. Guests must follow all instructions and regulations issued by the Gibraltar Nature Reserve and their guide. Guests should keep personal belongings secure and avoid leaving bags or food unattended.
• Tour Route: The advertised itinerary is subject to operational conditions. Road closures, traffic, weather, special events, Nature Reserve restrictions or other circumstances beyond Calypso Tours’ control may require the route or order of visits to be changed.
• Drop-Off Points: At the end of the tour, passengers may choose to be dropped off at Casemates Square or returned to the Gibraltar–Spain Frontier, subject to the operational arrangements of the departure.
• Punctuality: Guests are responsible for being at the designated meeting point at the stated departure time. The vehicle may not be able to wait for late passengers, and Calypso Tours cannot guarantee that passengers arriving late will be able to join the tour.
• Weather: The tour operates in most weather conditions. In the event of adverse weather or unsafe conditions, Calypso Tours may modify, substitute or omit parts of the itinerary for safety reasons.
• Accessibility: Guests with mobility requirements, medical conditions or other accessibility needs should advise Calypso Tours at the time of booking. Access to certain areas of the Upper Rock and Nature Reserve may involve steps, uneven surfaces or walking on inclines.
• Children: Children must remain under the supervision of their accompanying adult at all times. Any child-specific seating or safety requirements should be advised at the time of booking.
• Personal Belongings: Guests are responsible for their personal belongings throughout the tour. Calypso Tours accepts no responsibility for loss, theft or damage to personal property.
• Safety: Guests must follow all instructions given by the driver, guide, Nature Reserve personnel and other authorised staff. Guests may be refused participation in any part of the tour if their behaviour presents a safety risk to themselves, other passengers or staff.
• Changes to the Itinerary: Calypso Tours reserves the right to alter the itinerary, timings, vehicle or order of visits where reasonably necessary due to operational, safety, traffic, weather or other circumstances.
• Attraction Access: Access to St. Michael’s Cave and other attractions within the Nature Reserve is subject to their opening status and any restrictions imposed by the relevant authorities. If an attraction becomes unavailable, Calypso Tours may provide a suitable alternative where reasonably possible.
• Traffic and Border Delays: Gibraltar is a busy destination and traffic or delays at the Gibraltar–Spain border may affect journey times. Such delays are outside Calypso Tours’ control.
• Cruise Passengers: Guests travelling as part of a cruise excursion are responsible for allowing sufficient time to return to their vessel. Calypso Tours will provide the advertised tour duration and return arrangements, but cannot be held responsible for delays caused by circumstances outside its reasonable control.
• Approximate Timings: All published timings are indicative only and should not be regarded as guaranteed. The actual duration of individual stops may vary.
• Booking Conditions: By participating in the tour, guests agree to comply with these terms and with any reasonable instructions provided by Calypso Tours staff during the excursion.

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