Frequently asked
Everything you need to know about touring the Rock.
Honest answers to the questions guests ask us most often — about pricing, the meeting point, the tour itself, kids, accessibility, and what to do when plans change. Still stuck? Drop us a line.
Booking & pricing
What it costs and how to book.
Your ticket covers the tour and the inclusions listed for your chosen package. Check the tour details for the itinerary, entry fees and any included experiences before booking.
Full Rock Tour
Experience the full Rock
- Visit all the essential Gibraltar locations
- St Michael's Cave
- Apes den
- Casemates square
- Self-service rescheduling not included
Premium
- Everything in Essential
- Rescheduling up to 24 hours before departure, subject to availability
VIP
- Everything in Essential & Premium
- Cancellation and full refund up to 1 hour before departure
- Rescheduling up to 1 hour before departure, subject to availability
Package benefits and availability depend on your tour. Compare the current inclusions, optional experiences and cancellation, refund and rescheduling terms on the tours page. Your confirmation keeps the terms agreed when you booked.
Add every adult, child and infant to your booking, including infants travelling on a guardian’s lap. Prices for children aged 4 and above are: Essential £25, Premium £26 and VIP £27. Check your selected departure for infant prices and capacity.
No. The price you see is the price you pay — no third-party platform markup, no service fee, no card surcharge. Booking direct with us is always the best price on the Rock.
Pay by debit or credit card through our secure payment provider. The available payment methods appear at checkout. We do not store your card details on our servers.
After successful payment, we email your booking confirmation, payment summary, booking reference and ticket with a QR code for check-in. Show the ticket on your phone or print it. If it does not arrive, check spam or contact us.
Yes. For private tours, family groups, school trips, cruise excursions or corporate days out, please get in touch. We’ll tailor the route, timing and pickup point to your party.
On the tour
What you’ll actually see and do.
The duration is shown in the tour details and your booking confirmation. Allow extra time for arrival and any separately arranged experiences.
See the current stopping points and descriptions on the tours page. Your confirmation includes the itinerary for your booking. Stops can vary by tour and operating conditions.
We deliberately keep groups small. Our luxury, air-conditioned minibuses carry a comfortable maximum, so you’re never crammed in and you’ll always be close enough to your guide to hear the stories properly.
Yes — the macaques are wild and free-roaming, but they live around the Apes’ Den and other stops on the route, so sightings are virtually guaranteed. Your guide will explain how to behave around them safely (the short version: don’t feed them, and don’t bring a paper bag).
Absolutely — bring your camera. Just please don’t get too close to the macaques for selfies; they’re wild animals and will let you know if you’ve crossed the line.
Getting there
Meeting point, timing and the border.
Check the meeting point and drop-off details shown for your tour and in your booking confirmation. Follow those instructions rather than assuming every tour has the same pickup point.
Allow enough time to travel from Spain to the meeting point in your confirmation. Carry the travel documents required for your journey and check the official Gibraltar travel guidance before travelling.
Please be at the meeting point at least 10 minutes before departure. Border queues can be unpredictable in peak season, so we recommend leaving extra buffer if you’re crossing on foot.
Call or message the contact number in your confirmation straight away. Departures may be unable to wait. Rescheduling depends on availability and the saved terms of your booking.
There’s pay-and-display parking near the Airport and in town. Parking is limited in Gibraltar, so most guests find it easier to park in La Línea (Spain) and walk across the border.
Yes. We run tours year-round, including most public holidays. Gibraltar enjoys mild weather almost every day of the year, so there’s no real off-season — winter is one of the loveliest times to visit.
Gibraltar is on Central European Time (CET / CEST) — the same as Spain, France and Italy. That’s typically 1 hour ahead of the UK. All times in your confirmation are local Gibraltar time.
Changes & cancellations
If your plans change.
Cancellation and refund deadlines depend on your tour and package. Check the terms shown before booking. Existing bookings keep their saved terms; sign in and open Manage booking to see your deadline. Online cancellation is available only while a full refund is allowed.
If your package includes rescheduling, sign in and open Manage booking to choose an available departure before your deadline. Your whole group moves together. Contact us if self-service is unavailable.
Gibraltar enjoys over 300 days of sunshine a year, so bad weather is rare. If we need to cancel due to extreme conditions, you’ll be offered a full refund or a rescheduled date. Light rain doesn’t stop us — the caves are spectacular in any weather.
Cancellations are very rare, but if it happens we contact every guest directly using the email and phone number on the booking. You’ll be offered a full refund or a free reschedule — whichever works better for you.
Refunds are issued back to the original card you paid with. Most banks show the refund within 3–5 working days of us processing it.
Accessibility & families
Travelling with kids, pushchairs or mobility needs.
Honestly: no — the minibus is not wheelchair accessible, and the route involves walking on uneven ground at the cave and viewpoints. If you have mobility concerns, please contact us before booking and we’ll be straight with you about whether the tour is the right fit, or suggest an alternative.
Lightweight, foldable pushchairs are fine — we’ll stow them on the bus while you’re on board. The cave and some viewpoints involve steps, so a baby carrier is often easier than a buggy on those parts of the route.
Yes, with sensible care. The macaques are wild, so we ask everyone — children especially — to keep their distance, never feed them and avoid sudden movements. Your guide will give a quick safety briefing before the Apes’ Den stop.
Yes. There are toilet facilities at Casemates Square and at the Nature Reserve. Please use them at the stops — there’s no toilet on the bus.
Food, drinks and restaurant or wine-bar experiences are included only when listed in your selected package. Check its inclusions and experience details before booking.
Guides & languages
Who shows you the Rock.
All of our guides speak fluent English, and most of them also speak Spanish. If you’d like a tour in a specific language, mention it when booking and we’ll do our best to match you with the right guide.
Yes. We only employ Gibraltarian guides who grew up on the Rock — people who can tell you the real stories behind the place, not just the textbook ones. That local knowledge is the single biggest reason guests rate us so highly.
Tipping is never expected, but always appreciated if you’ve had a great time. Our guides are paid properly either way.
Practical bits
Passports, weather, currency and more.
Bring comfortable walking shoes, a light layer, sun protection and water. Follow the what-to-bring notes in your confirmation. Carry the travel documents required for your journey and check current official entry guidance.
Entry requirements depend on your nationality, travel documents and journey. Check the official Gibraltar travel guidance and any requirements for Spain before travelling.
Gibraltar uses the Gibraltar Pound (GIP), which is pegged 1:1 to the British Pound. Pounds Sterling are accepted everywhere, and most places also take Euros (though sometimes at a less favourable rate). Cards are widely accepted.
Coverage and roaming charges depend on your mobile operator and plan. Check Gibraltar roaming rates before travelling, and save your ticket and meeting-point details for offline use.
Your booking confirmation includes a direct contact number. If anything goes wrong — you can’t find the meeting point, you’re delayed at the border — call us straight away and we’ll sort it.